1. Who We Are
This Privacy Policy describes how Vyxtoranchex ("we", "us", "our") collects, uses, stores, and protects personal data when you visit vyxtoranchex.world or interact with us by any means.
Data Controller:
Vyxtoranchex
Unit SU306/307, Bull Ring Centre, Edgbaston St, Birmingham B5 4BU, United Kingdom
Telephone: +44 3300 582640
Email: mail-us-@vyxtoranchex.world
We are committed to processing personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. What Personal Data We Collect
We may collect the following categories of personal data:
- Identity data: full name
- Contact data: email address, telephone number, postal address (if provided)
- Communication data: messages or enquiries submitted through our contact or order form
- Technical data: IP address, browser type and version, time zone, browser plug-in types, operating system, and platform collected automatically when you visit our website
- Usage data: information about how you use our website, including pages visited and interactions
- Cookie data: data collected via cookies and similar technologies — see our Cookie Policy for full details
We do not collect sensitive personal data (also referred to as "special category" data under UK GDPR), such as health information, unless you choose to include it in a free-text message to us, in which case we treat it with heightened care.
3. How We Collect Personal Data
We collect personal data through the following means:
- Directly from you when you complete our order or contact form on the website
- Automatically via cookies and similar tracking technologies when you browse our site (see our Cookie Policy)
- From third-party analytics providers where you have consented to analytics cookies
4. Legal Bases for Processing
We process your personal data on the following legal bases under UK GDPR Article 6:
| Purpose | Legal Basis |
|---|---|
| Responding to your enquiry or order request | Performance of a contract (Art. 6(1)(b)) / Legitimate interests (Art. 6(1)(f)) |
| Sending you order-related communications | Performance of a contract (Art. 6(1)(b)) |
| Improving our website and services | Legitimate interests (Art. 6(1)(f)) |
| Analytics and performance cookies | Consent (Art. 6(1)(a)) |
| Marketing cookies | Consent (Art. 6(1)(a)) |
| Complying with legal obligations | Legal obligation (Art. 6(1)(c)) |
5. How We Use Your Personal Data
We use your personal data for the following purposes:
- To process and respond to your order enquiries
- To communicate with you about your request
- To fulfil any contractual obligations that arise from your purchase
- To comply with our legal and regulatory obligations
- To improve the functionality, content, and performance of our website (where you have consented to analytics)
- To deliver relevant advertising content (where you have consented to marketing cookies)
We will never sell your personal data to third parties. We will not use your data for automated decision-making or profiling that produces legal or similarly significant effects.
6. How Long We Keep Your Data
| Category | Retention Period |
|---|---|
| Order enquiry and contact form data | Up to 3 years from last contact |
| Transaction records (for accounting/legal compliance) | 6 years (as required by HMRC guidelines) |
| Consent records (cookies) | 13 months |
| Technical/server log data | Up to 12 months |
After the applicable retention period, data is securely deleted or anonymised.
7. Sharing Your Personal Data
We may share your personal data with trusted third parties in the following circumstances:
- Service providers: hosting, email delivery, and payment processors who process data on our behalf and are bound by data processing agreements
- Legal authorities: where required by law, court order, or lawful request from public authorities
- Business transfers: in the event of a merger, acquisition, or sale of all or part of our business, your data may be transferred to the acquiring entity, subject to the same privacy protections
All third-party processors we engage are required to implement appropriate technical and organisational security measures and to process data only on our instructions.
8. International Data Transfers
We store and process data primarily within the United Kingdom and the European Economic Area. Where data is transferred to a third country, we ensure that adequate safeguards are in place, such as UK International Data Transfer Agreements (IDTAs) or equivalent mechanisms.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. These include:
- HTTPS encryption for all data transmitted via our website
- Access controls limiting who within our organisation can access personal data
- Regular security reviews of our systems and processes
- Data minimisation — we collect only what is necessary for the stated purpose
Despite these measures, no method of electronic transmission or storage is completely secure. If you suspect a breach involving your data, please contact us immediately.
10. Your Rights Under UK GDPR
You have the following rights in relation to your personal data:
- Right to access: to request a copy of the personal data we hold about you
- Right to rectification: to request correction of inaccurate or incomplete data
- Right to erasure: to request deletion of your data where there is no longer a legitimate reason for processing it
- Right to restrict processing: to ask us to limit how we use your data in certain circumstances
- Right to data portability: to receive your data in a structured, machine-readable format where processing is based on consent or contract
- Right to object: to object to processing based on legitimate interests or for direct marketing purposes
- Right to withdraw consent: where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing
- Right not to be subject to automated decision-making
To exercise any of these rights, please contact us at: mail-us-@vyxtoranchex.world or by post to the address above. We will respond within one calendar month of receiving your request. We may need to verify your identity before processing the request.
11. Right to Lodge a Complaint
If you believe we have not handled your personal data lawfully, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection:
- Website: ico.org.uk
- Telephone: 0303 123 1113
- Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
We would, however, appreciate the opportunity to address your concerns before you approach the ICO.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page will be updated accordingly. Where changes are material, we will take reasonable steps to notify you.
14. Contact Us
For any questions, requests, or concerns regarding this Privacy Policy or our data practices, please contact:
Vyxtoranchex
Unit SU306/307, Bull Ring Centre, Edgbaston St, Birmingham B5 4BU, United Kingdom
Telephone: +44 3300 582640
Email: mail-us-@vyxtoranchex.world